1.1. While we trust that you will never have any cause for dissatisfaction or complaint, it is accepted that occasionally there may be misunderstandings or even that something goes wrong. If you do have cause for dissatisfaction, please let us know as soon as possible. Only then can we resolve any problem as soon as it arises.
1.2. It is our policy to investigate complaints or any expressed dissatisfaction in relation to our conduct fully and promptly. If you have a complaint relating to the work being carried out for you, you should raise this in the first instance with Margaret-Anne Trench. If you are not satisfied with her response, she will arrange for a colleague to review and provide their opinion. If you remain unsatisfied, you can appeal in writing to David Forsyth, Senior Partner, Goodhand and Forsyth Solicitors, 76 Station Road, Redhill, Surrey, RH1 1PL, who will then look into the matter within 28 days of receipt of your complaint.
1.3. If you remain unsatisfied, you may be entitled to raise the matter with the Legal Ombudsman who can be contacted at PO Box 6806, Wolverhampton, WV1 9WJ or by email to or by telephone on 0300 555 0333. Such complaints should normally be made within six months after receiving a final written response from us about your complaint. The Legal Ombudsman will usually expect you to allow us at least eight weeks to resolve any complaint. More information on eligibility and timeframes can be found at www.legalombudsman.org.uk.
1.4. From 1st October 2015, in the event that we are unable to settle your complaint under our internal complaint processes, solicitors are also required to provide information about ADR (Alternative Dispute Resolution) as an alternative scheme to resolve a complaint other than through the Legal Ombudsman scheme. In the event that we are unable to settle your complaint under our internal complaint processes we will agree to use Pro Mediate who are an approved organisation for this purpose. Pro Mediate can be contacted via or 07824 704826. Please note that the time limits for contacting an ADR approved body will be different from the time limits for contacting the Legal Ombudsman. We shall remind you of this at the time we write to you in the event that we have been unable to resolve directly with you any complaint.
For any enquiries or concerns regarding this site, please contact us at
BarrCo Limited is a solicitors’ practice in the United Kingdom operated by Margaret-Anne Trench, director and registered solicitor.
As a firm of solicitors, we are subject to rules and principles of professional conduct, details of which can be found on the Solicitors Regulatory Authority’s website: conduct.page. Our SRA number is 551420.
BarrCo Limited is a registered Company in England and Wales, Company number 7346373 and registered for VAT number 941172441. Registered address: 20 Green Lane, Lower Kingswood, Surrey, KT20 6TB.
Our professional indemnity insurance is provided under policy number UC SOL 3889243 with Travellers Insurance Company Limited, Exchequer Court, 33 St Mary Axe, London, EC3A 8AG.
Terms and conditions
By using this website, you confirm your acceptance of these terms and conditions, which we may amend from time to time. If you do not agree, please refrain from using our site.
The information on this website is for information and guidance only. No liability is taken for relying upon it without first seeking our professional legal advice.
Copyright and Reproduction Notice
Unless otherwise stated, the contents of this website are the property of BarrCo Limited and copyright © BarrCo Limited. Reproduction of part or all of the contents of the website pages in any form is prohibited except in accordance with the following exceptions:
Licence to copy for personal use – you may download or print extracts from the website pages (“the material”)
for your personal use only.
Licence to Recopy for Limited Purposes – you may forward or recopy the material to individual third parties for their personal use only provided always that you acknowledge the BarrCo Limited website as the source of the material.
You must include the acknowledgement and the BarrCo Limited website address (www.barrco.org.uk) in the forwarded or the copy of the material; and you must expressly inform the third parties that these Disclaimer, Copyright and Reproduction Notices apply to them and that they must comply with them.
This licence to forward or recopy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy, electronic or any other form. In particular (but without limitation) no part of the BarrCo Limited website may be distributed or copied for any commercial purpose. No part of the BarrCo Limited website may be reproduced on or transmitted to or stored in any other website or other form of electronic retrieval system. The terms of this Copyright and Reproduction Notice are governed by the laws of England & Wales and any dispute arising out of or in connection with the use of any information or materials from this website shall be subject to the exclusive jurisdiction of the High Court of Justice in London.
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Our Commitment to your privacy is important to us. This privacy statement discloses our information gathering and dissemination practices for this web site.
Any personal information you provide on this website is controlled by BarrCo Limited.
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Legal and Regulatory Information
Your Personal Information
Occasionally you may be asked to submit personal information about yourself (e.g. name, e-mail address) in order to receive or use services on our website. Such services may include details of events, newsletters, publications or advice. By entering and submitting your details in the fields requested you are consenting to the processing of your information by BarrCo Limited and its agents, in accordance with this data policy. You may also provide personal information to use when you contact us by e-mail, telephone or letter. Whenever you provide this personal information, we shall treat that information in accordance with this policy. Our services are designed to give you the information you have requested. BarrCo Limited will, at all times, act in accordance with current legislation and aim to meet current internet best practice.
Use and Storage of your Personal Information
When you supply any personal information to us, we have legal obligations in the way we deal with that information. We must collect the information fairly. That is, we must explain how we will use it. This Data Policy explains how we will use your personal information. We will use personal information provided by you or gathered by BarrCo
Limited for the following purposes:
to process and respond to requests, enquiries and complaints received by you;
to provide services requested by you;
to communicate with you about services provided to you;
to update our records;
to analyse trends and profiles for audit purposes;
to carry out customer satisfaction research;
to prevent or detect fraud;
to recommend products and services we believe will be of interest to you; and
to enable third parties to carry out any of the purposes set out above on our behalf.
We will not contact you for promotional purposes unless you specifically agree at the time you register your information on the site, or at a later time, if you sign up specifically to receive such promotional information. We will hold your personal information on our systems for as long as is necessary for the purposes set out and we will remove it when the purposes have been met, unless you agree to future communications with us.